24/7 Laboratory Help Desk

Contact Support & Procurement

Reach out t o our supoort team support@nex-chems.com verification requests, bulk order quotes, or logistics support. Encrypted PGP communications are supported for research inquiries.

Support Desk

For order status, tracking updates, and general customer support.

support@nex-chems.com

Bulk Procurement

Custom synthesis quotes and wholesale batch inquiries (≥100g).

wholesale@nex-chems.com

Encrypted Contact

Download our public key for PGP-encrypted correspondence.

Download PGP Key

Dispatch Hours

Mon – Fri: 08:00 – 18:00 UTC
Same-day dispatch for orders before 14:00.

Dispatch Center Active

Send a Message

Fill out the analytical request form below. Standard response time is within 4–12 business hours.

Full Name / Lab Identifier *

Email Address *

Order Reference ID (Optional)

Inquiry Subject *

Message Details *

I confirm that all requested items are strictly intended for in vitro analytical research and laboratory evaluation.

Frequently Asked Questions

How fast are email inquiries answered?

Our lab support team monitors inquiries around the clock. Average response times range from 2 to 6 hours during dispatch operating hours.

Can I request custom batch synthesis?

Yes. For custom synthesis requests above 100g, send an email to wholesale@nex-chems.com with your target compound name, CAS number, and target purity level.

What should I do if my tracking is not updating?

International shipments may take 24–48 hours to display transit events after dispatch. If your tracking hasn’t updated after 4 business days, contact support with your order ID.