{"id":47,"date":"2026-08-25T08:48:47","date_gmt":"2026-08-25T08:48:47","guid":{"rendered":"https:\/\/nex-chems.com\/?page_id=47"},"modified":"2026-08-28T02:09:42","modified_gmt":"2026-08-28T02:09:42","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/nex-chems.com\/fr\/contact-us\/","title":{"rendered":"contact us"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-5813d0eb alignfull uagb-is-root-container\">\n<style data-wp-block-html=\"css\">\n\/* ==========================================================================\n   2. HERO HEADER STYLES\n   ========================================================================== *\/\n.nc-shop-header.nc-contact-header {\n  background: var(--nc-primary-dark);\n  padding: 4rem 0 3.5rem 0;\n  border-bottom: 1px solid var(--nc-border-dark);\n}\n\n.nc-shop-header-content {\n  max-width: 760px;\n}\n\n.nc-badge {\n  display: inline-block;\n  background: rgba(255, 215, 28, 0.1);\n  color: var(--nc-primary-accent);\n  border: 1px solid rgba(255, 215, 28, 0.25);\n  font-size: 0.75rem;\n  font-weight: 700;\n  text-transform: uppercase;\n  letter-spacing: 0.05em;\n  padding: 0.35rem 0.75rem;\n  border-radius: 50px;\n  margin-bottom: 1rem;\n}\n\n.nc-shop-title {\n  color: var(--nc-text-light);\n  font-size: 2.25rem;\n  font-weight: 800;\n  line-height: 1.2;\n  margin: 0 0 0.75rem 0;\n  letter-spacing: -0.02em;\n}\n\n.nc-shop-subtitle {\n  color: var(--nc-text-subtle);\n  font-size: 1rem;\n  line-height: 1.6;\n  margin: 0;\n}\n<\/style>\n\n<!-- ==========================================================================\n     SECTION 1: HERO BANNER\n     ========================================================================== -->\n<div class=\"nc-shop-header nc-contact-header\">\n  <div class=\"nc-container\">\n    <div class=\"nc-shop-header-content\">\n      <span class=\"nc-badge\">24\/7 Laboratory Help Desk<\/span>\n      <h1 class=\"nc-shop-title\">Contact Support &amp; Procurement<\/h1>\n      <p class=\"nc-shop-subtitle\">\n        Reach out t o our supoort team support@nex-chems.com verification requests, bulk order quotes, or logistics support. Encrypted PGP communications are supported for research inquiries.\n      <\/p>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-71f1f648 alignfull uagb-is-root-container\">\n<style data-wp-block-html=\"css\">\n\/* ==========================================================================\n   3. CONTACT CARDS GRID & ITEM STYLES\n   ========================================================================== *\/\n.nc-contact-cards-grid {\n  display: grid;\n  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\n  gap: 1.5rem;\n  margin-bottom: 3.5rem;\n}\n\n.nc-contact-card {\n  background: var(--nc-surface-card);\n  border: 1px solid var(--nc-border-color);\n  border-radius: var(--nc-radius-md);\n  padding: 1.5rem;\n  display: flex;\n  gap: 1.25rem;\n  align-items: flex-start;\n  transition: var(--nc-transition-standard);\n}\n\n.nc-contact-card:hover {\n  transform: translateY(-3px);\n  box-shadow: 0 10px 25px -5px rgba(15, 23, 42, 0.08);\n  border-color: var(--nc-primary-accent);\n}\n\n.nc-card-icon {\n  background: var(--nc-primary-dark);\n  color: var(--nc-primary-accent);\n  width: 48px;\n  height: 48px;\n  border-radius: var(--nc-radius-md);\n  display: flex;\n  align-items: center;\n  justify-content: center;\n  flex-shrink: 0;\n}\n\n.nc-card-content h3 {\n  font-size: 1.05rem;\n  font-weight: 700;\n  color: var(--nc-text-dark);\n  margin: 0 0 0.35rem 0;\n}\n\n.nc-card-content p {\n  font-size: 0.85rem;\n  color: var(--nc-text-muted);\n  margin: 0 0 0.75rem 0;\n  line-height: 1.45;\n}\n\n.nc-card-link {\n  color: var(--nc-text-dark);\n  font-weight: 700;\n  font-size: 0.875rem;\n  text-decoration: none;\n  border-bottom: 2px solid var(--nc-primary-accent);\n  transition: var(--nc-transition-standard);\n}\n\n.nc-card-link:hover {\n  color: var(--nc-accent-hover);\n}\n\n\/* Operational Status Indicator *\/\n.nc-status-live {\n  display: inline-flex;\n  align-items: center;\n  gap: 0.4rem;\n  font-size: 0.75rem;\n  font-weight: 700;\n  color: var(--nc-success-text);\n  background: var(--nc-success-bg);\n  padding: 0.2rem 0.5rem;\n  border-radius: 4px;\n}\n\n.nc-status-dot {\n  width: 7px;\n  height: 7px;\n  background-color: var(--nc-success-dot);\n  border-radius: 50%;\n  box-shadow: 0 0 0 2px rgba(34, 197, 94, 0.3);\n}\n<\/style>\n\n<!-- ==========================================================================\n     SECTION 2: CONTACT CARDS GRID\n     ========================================================================== -->\n<div class=\"nc-section nc-contact-section\">\n  <div class=\"nc-container\">\n\n    <div class=\"nc-contact-cards-grid\">\n      \n      <!-- Card 1: Customer Support -->\n      <div class=\"nc-contact-card\">\n        <div class=\"nc-card-icon\">\n          <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <rect width=\"20\" height=\"16\" x=\"2\" y=\"4\" rx=\"2\"\/>\n            <path d=\"m22 7-8.97 5.7a1.94 1.94 0 0 1-2.06 0L2 7\"\/>\n          <\/svg>\n        <\/div>\n        <div class=\"nc-card-content\">\n          <h3>Support Desk<\/h3>\n          <p>For order status, tracking updates, and general customer support.<\/p>\n          <a href=\"mailto:support@nex-chems.com\" class=\"nc-card-link\">support@nex-chems.com<\/a>\n        <\/div>\n      <\/div>\n\n      <!-- Card 2: Wholesale \/ Bulk -->\n      <div class=\"nc-contact-card\">\n        <div class=\"nc-card-icon\">\n          <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <path d=\"m7.5 4.27 9 5.15\"\/>\n            <path d=\"M21 8a2 2 0 0 0-1-1.73l-7-4a2 2 0 0 0-2 0l-7 4A2 2 0 0 0 3 8v8a2 2 0 0 0 1 1.73l7 4a2 2 0 0 0 2 0l7-4A2 2 0 0 0 21 16Z\"\/>\n            <path d=\"m3.3 7 8.7 5 8.7-5\"\/>\n            <path d=\"M12 22V12\"\/>\n          <\/svg>\n        <\/div>\n        <div class=\"nc-card-content\">\n          <h3>Bulk Procurement<\/h3>\n          <p>Custom synthesis quotes and wholesale batch inquiries (\u2265100g).<\/p>\n          <a href=\"mailto:wholesale@nex-chems.com\" class=\"nc-card-link\">wholesale@nex-chems.com<\/a>\n        <\/div>\n      <\/div>\n\n      <!-- Card 3: PGP Security -->\n      <div class=\"nc-contact-card\">\n        <div class=\"nc-card-icon\">\n          <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <rect width=\"18\" height=\"11\" x=\"3\" y=\"11\" rx=\"2\" ry=\"2\"\/>\n            <path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/>\n          <\/svg>\n        <\/div>\n        <div class=\"nc-card-content\">\n          <h3>Encrypted Contact<\/h3>\n          <p>Download our public key for PGP-encrypted correspondence.<\/p>\n          <a href=\"\/pgp-key.txt\" class=\"nc-card-link\" download>Download PGP Key<\/a>\n        <\/div>\n      <\/div>\n\n      <!-- Card 4: Operating Hours -->\n      <div class=\"nc-contact-card\">\n        <div class=\"nc-card-icon\">\n          <svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n            <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n            <polyline points=\"12 6 12 12 16 14\"\/>\n          <\/svg>\n        <\/div>\n        <div class=\"nc-card-content\">\n          <h3>Dispatch Hours<\/h3>\n          <p>Mon \u2013 Fri: 08:00 \u2013 18:00 UTC<br>Same-day dispatch for orders before 14:00.<\/p>\n          <span class=\"nc-status-live\">\n            <span class=\"nc-status-dot\"><\/span> Dispatch Center Active\n          <\/span>\n        <\/div>\n      <\/div>\n\n    <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-99a18f87 alignfull uagb-is-root-container\">\n<style data-wp-block-html=\"css\">\n\/* ==========================================================================\n   4. INQUIRY FORM STYLES\n   ========================================================================== *\/\n.nc-contact-layout {\n  display: grid;\n  grid-template-columns: 1fr 340px;\n  gap: 2.5rem;\n  align-items: start;\n  margin-bottom: 4rem;\n}\n\n.nc-contact-form-container {\n  background: var(--nc-surface-card);\n  border: 1px solid var(--nc-border-color);\n  border-radius: var(--nc-radius-md);\n  padding: 2.25rem;\n}\n\n.nc-form-title {\n  font-size: 1.5rem;\n  font-weight: 800;\n  color: var(--nc-text-dark);\n  margin: 0 0 0.35rem 0;\n}\n\n.nc-form-subtitle {\n  font-size: 0.9rem;\n  color: var(--nc-text-muted);\n  margin-bottom: 1.75rem;\n}\n\n.nc-contact-form {\n  display: flex;\n  flex-direction: column;\n  gap: 1.25rem;\n}\n\n.nc-form-row {\n  display: grid;\n  grid-template-columns: 1fr 1fr;\n  gap: 1.25rem;\n}\n\n.nc-form-group {\n  display: flex;\n  flex-direction: column;\n  gap: 0.4rem;\n}\n\n.nc-form-group label {\n  font-size: 0.85rem;\n  font-weight: 600;\n  color: #334155;\n}\n\n.nc-form-group label .required {\n  color: var(--nc-error-red);\n}\n\n.nc-form-group input,\n.nc-form-group textarea,\n.nc-select-input {\n  width: 100%;\n  padding: 0.7rem 0.85rem;\n  border: 1px solid #CBD5E1;\n  border-radius: var(--nc-radius-sm);\n  font-size: 0.9rem;\n  color: var(--nc-text-dark);\n  background: var(--nc-surface-card);\n  outline: none;\n  transition: var(--nc-transition-standard);\n}\n\n.nc-form-group input:focus,\n.nc-form-group textarea:focus,\n.nc-select-input:focus {\n  border-color: var(--nc-primary-accent);\n  box-shadow: 0 0 0 3px rgba(255, 215, 28, 0.2);\n}\n\n.nc-form-checkbox {\n  display: flex;\n  align-items: flex-start;\n  gap: 0.6rem;\n  margin-top: 0.25rem;\n}\n\n.nc-form-checkbox input[type=\"checkbox\"] {\n  margin-top: 0.2rem;\n  accent-color: var(--nc-primary-dark);\n}\n\n.nc-form-checkbox label {\n  font-size: 0.8rem;\n  color: var(--nc-text-muted);\n  line-height: 1.4;\n}\n\n.nc-btn-primary {\n  background: var(--nc-primary-dark);\n  color: var(--nc-primary-accent);\n  border: none;\n  padding: 0.85rem 1.75rem;\n  font-size: 0.95rem;\n  font-weight: 700;\n  border-radius: var(--nc-radius-sm);\n  cursor: pointer;\n  display: inline-flex;\n  align-items: center;\n  justify-content: center;\n  gap: 0.5rem;\n  align-self: flex-start;\n  transition: var(--nc-transition-standard);\n}\n\n.nc-btn-primary:hover {\n  background: var(--nc-border-dark);\n  transform: translateY(-1px);\n}\n<\/style>\n\n<!-- ==========================================================================\n     SECTION 3: MAIN INQUIRY FORM\n     ========================================================================== -->\n    <div class=\"nc-contact-layout\">\n      \n      <div class=\"nc-contact-form-container\">\n        <h2 class=\"nc-form-title\">Send a Message<\/h2>\n        <p class=\"nc-form-subtitle\">Fill out the analytical request form below. Standard response time is within 4\u201312 business hours.<\/p>\n\n        <form action=\"\/contact-us\/#wpcf7-f1-p47-o1\" method=\"post\" class=\"nc-contact-form\">\n          \n          <!-- Name & Email Row -->\n          <div class=\"nc-form-row\">\n            <div class=\"nc-form-group\">\n              <label for=\"nc-sender-name\">Full Name \/ Lab Identifier <span class=\"required\">*<\/span><\/label>\n              <input type=\"text\" id=\"nc-sender-name\" name=\"sender_name\" placeholder=\"Dr. Alex Vance\" required=\"\">\n            <\/div>\n            <div class=\"nc-form-group\">\n              <label for=\"nc-sender-email\">Email Address <span class=\"required\">*<\/span><\/label>\n              <input type=\"email\" id=\"nc-sender-email\" name=\"sender_email\" placeholder=\"researcher@institution.edu\" required=\"\">\n            <\/div>\n          <\/div>\n\n          <!-- Order ID & Inquiry Type Row -->\n          <div class=\"nc-form-row\">\n            <div class=\"nc-form-group\">\n              <label for=\"nc-order-id\">Order Reference ID (Optional)<\/label>\n              <input type=\"text\" id=\"nc-order-id\" name=\"order_id\" placeholder=\"e.g. #NC-89241\">\n            <\/div>\n            <div class=\"nc-form-group\">\n              <label for=\"nc-inquiry-type\">Inquiry Subject <span class=\"required\">*<\/span><\/label>\n              <select id=\"nc-inquiry-type\" name=\"inquiry_type\" class=\"nc-select-input\" required=\"\">\n                <option value=\"\" disabled=\"\" selected=\"\">Select subject&#8230;<\/option>\n                <option value=\"tracking\">Order &amp; Shipping Status<\/option>\n                <option value=\"bulk\">Bulk Supply \/ Custom Synthesis<\/option>\n                <option value=\"payment\">Payment Assistance (Crypto \/ Wire)<\/option>\n                <option value=\"general\">General Support<\/option>\n              <\/select>\n            <\/div>\n          <\/div>\n\n          <!-- Message Body -->\n          <div class=\"nc-form-group\">\n            <label for=\"nc-sender-message\">Message Details <span class=\"required\">*<\/span><\/label>\n            <textarea id=\"nc-sender-message\" name=\"sender_message\" rows=\"5\" placeholder=\"Include product CAS number, batch numbers, or specific testing requirements...\" required=\"\"><\/textarea>\n          <\/div>\n\n          <!-- Compliance Checkbox -->\n          <div class=\"nc-form-checkbox\">\n            <input type=\"checkbox\" id=\"nc-compliance-agree\" name=\"compliance_agree\" required=\"\">\n            <label for=\"nc-compliance-agree\">I confirm that all requested items are strictly intended for in vitro analytical research and laboratory evaluation.<\/label>\n          <\/div>\n\n          <!-- Submit Button -->\n          <button type=\"submit\" class=\"nc-btn nc-btn-primary\">\n            <span>Send Message<\/span>\n            <svg width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n              <line x1=\"22\" y1=\"2\" x2=\"11\" y2=\"13\"><\/line>\n              <polygon points=\"22 2 15 22 11 13 2 9 22 2\"><\/polygon>\n            <\/svg>\n          <\/button>\n        <\/form>\n      <\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-a5059e03 alignfull uagb-is-root-container\">\n<style data-wp-block-html=\"css\">\n\/* ==========================================================================\n   6. FAQ SECTION STYLES\n   ========================================================================== *\/\n.nc-contact-faq {\n  border-top: 1px solid var(--nc-border-color);\n  padding-top: 3rem;\n}\n\n.nc-section-title {\n  font-size: 1.5rem;\n  font-weight: 800;\n  color: var(--nc-text-dark);\n  margin-bottom: 1.75rem;\n}\n\n.nc-faq-grid {\n  display: grid;\n  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));\n  gap: 1.5rem;\n}\n\n.nc-faq-item {\n  background: var(--nc-surface-light);\n  border: 1px solid var(--nc-border-color);\n  border-radius: var(--nc-radius-md);\n  padding: 1.25rem 1.5rem;\n}\n\n.nc-faq-item h4 {\n  font-size: 0.95rem;\n  font-weight: 700;\n  color: var(--nc-text-dark);\n  margin: 0 0 0.5rem 0;\n}\n\n.nc-faq-item p {\n  font-size: 0.85rem;\n  color: var(--nc-text-muted);\n  margin: 0;\n  line-height: 1.5;\n}\n<\/style>\n\n<!-- ==========================================================================\n     SECTION 5: FAQ ACCORDION \/ GRID\n     ========================================================================== -->\n    <div class=\"nc-contact-faq\">\n      <h2 class=\"nc-section-title\">Frequently Asked Questions<\/h2>\n      <div class=\"nc-faq-grid\">\n        \n        <div class=\"nc-faq-item\">\n          <h4>How fast are email inquiries answered?<\/h4>\n          <p>Our lab support team monitors inquiries around the clock. Average response times range from 2 to 6 hours during dispatch operating hours.<\/p>\n        <\/div>\n\n        <div class=\"nc-faq-item\">\n          <h4>Can I request custom batch synthesis?<\/h4>\n          <p>Yes. For custom synthesis requests above 100g, send an email to wholesale@nex-chems.com with your target compound name, CAS number, and target purity level.<\/p>\n        <\/div>\n\n        <div class=\"nc-faq-item\">\n          <h4>What should I do if my tracking is not updating?<\/h4>\n          <p>International shipments may take 24\u201348 hours to display transit events after dispatch. If your tracking hasn&#8217;t updated after 4 business days, contact support with your order ID.<\/p>\n        <\/div>\n\n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>24\/7 Laboratory Help Desk Contact Support &amp; Procurement Reach out t o our supoort team support@nex-chems.com verification requests, bulk order [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/nex-chems.com\/fr\/author\/admin\/"},"uagb_comment_info":0,"uagb_excerpt":"24\/7 Laboratory Help Desk Contact Support &amp; Procurement Reach out t o our supoort team support@nex-chems.com verification requests, bulk order [&hellip;]","_links":{"self":[{"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/pages\/47","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/comments?post=47"}],"version-history":[{"count":7,"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/pages\/47\/revisions"}],"predecessor-version":[{"id":197,"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/pages\/47\/revisions\/197"}],"wp:attachment":[{"href":"https:\/\/nex-chems.com\/fr\/wp-json\/wp\/v2\/media?parent=47"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}